At Emperial Hydes, every order is handled with precision and care, reflecting the craftsmanship behind our products. This Shipping Policy outlines how we process, dispatch, and deliver your orders.

1. Order Processing

• All orders are processed within 72-98 hours of confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• Once your order is dispatched, you will receive a confirmation via Email, with tracking details.

2. Delivery Timelines

We partner with reliable logistics providers to ensure timely delivery:

• Metro Cities: 2–4 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: 5–9 business days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, strikes, or logistics delays.

3. Shipping Charges

• Free Shipping on all orders above ₹2,999
• A flat shipping fee of ₹99 applies to orders below ₹2,999
• Express Shipping (if selected): ₹199 (available in select locations)

Any applicable shipping charges will be clearly displayed at checkout before payment.

4. Cash on Delivery (COD)

• COD is available for eligible pin codes.
• A COD handling fee of ₹50–₹100 may be applicable.
• Orders placed using COD may be subject to confirmation before dispatch.

5. Packaging

Every Emperial Hydes product is shipped in premium, secure packaging, ensuring it reaches you in perfect condition; just as intended.

6. Order Tracking

Once your order is dispatched, you will receive a tracking link via Email, allowing you to monitor your shipment in real time.

7. Delivery Attempts

Our logistics partners will make up to 2 delivery attempts. If the delivery is unsuccessful, the package may be returned to us.

8. Delays & Exceptions

While we strive for timely delivery, delays may occur due to:

• High order volumes
• Remote delivery locations
• Courier partner delays
• Natural or unforeseen disruptions

We appreciate your patience and understanding in such situations.

9. Shipping Restrictions

• Certain remote or high-risk areas may incur additional shipping charges or may not be serviceable.
• International shipping is currently disabled.

10. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Please contact us within 48 hours of delivery
• Share relevant details and images (if applicable)
• Our team will assist with a replacement or resolution at the earliest

11. Contact Us

For any shipping-related queries, feel free to reach out:

Email: hello@emperialhydes.com
Phone: +91-9725189221

At Emperial Hydes, we are committed to delivering not just products, but an experience that reflects luxury, reliability, and trust.