Effective Date: 25th March 2026

At Emperial Hydes, we stand behind the quality of our products. If something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• You received the wrong item

Requests must be raised within 48 hours of delivery.

2. Return Conditions

• Product must be unused and in original condition
• Original packaging must be intact
• Proof (images/video) may be required

3. Non-Returnable Cases

We do not accept returns for:

• Change of mind
• Minor variations in color/texture (natural in leather)
• Products damaged due to misuse

4. Refund Process

• Once approved, refunds will be processed within 10-15** business days**
• Refund will be issued to the original payment method

5. Replacement Policy

• In case of damage or incorrect product, we will offer a replacement at no additional cost

6. Cancellation Policy

• Orders can be canceled before dispatch
• Once shipped, cancellation is not possible

7. Shipping for Returns

• Reverse pickup will be arranged where available
• In other cases, customers may need to ship the product back

8. Contact Us

For returns or refunds:

Email: hello@emperialhydes.com
Phone: +91-9725189221

At Emperial Hydes, we believe in fairness, quality, and long-term trust.